✿How long until I receive my order?
Order processing & packaging time is currently 2-3 weeks. This does not include the shipping time. Shipping time varies on the type of postage you paid for. Please take into consideration that shipping times may take longer due to COVID-19 regulations.
Ordering 4-5 weeks prior to your event is HIGHLY recommended for all orders.
✿My event is one week away or less. Will it get to me in time?
Please message us before you place your order for a rush add on fee and expect to purchase Priority or Express shipping.
✿Do you take returns or exchanges?
Due to COVID-19 at this time I cannot accept any returns or exchanges. If there is an issue with your item(s) please email us 24-hours after receipt of package.
✿Do you take custom orders?
Custom orders are not currently accepted. For more information on custom orders please click here.
✿Can be a brand ambassador for Moody Rainbow?
We are not taking brand ambassadors at this time. The best way to keep up to date is by following us on our socials for announcements. @moodyrainbowclothing
✿Where do you make your items?
All of our clothing is handmade in Orange County, California by a 1-woman team.
✿How long do you take to respond to emails/DMs?
1-2 business days. Due to the increase in DMs please send another message if you do not get a response. This will move your message to the top.
✿How do I wash and care for my items?
Please hand wash garments in cold water and hang or lay flat to dry. If you absolutely need to use a washing machine use cold water on a gentle cycle and use a garment wash bag. Do NOT tumble dry.
REFLECTIVE fabrics must be hand washed in cold. Do not rub the reflective side, it may make it wear down more. Hang or lay flat to dry only.
FAUX FUR must be hand washed in cold with a light detergent. Hang to dry and gently comb fur when it is completely dry.